Help
Answers to common questions.
How do I find places near me?
The home screen lists places nearest to you. Use the city selector to switch the whole listing to another city, filter by tags, toggle the map view, or search by name. Tap the locate button to sort by distance from your current location.
How do I review a place?
Open any place page and switch to its Vibes tab, then tap “Vibe Check” to leave a rating and a short review. You need a free account to post one.
What do the verification badges mean?
A place’s badge says how much has been checked about who runs it, and nothing more. There are five levels, in order: Unverified (nothing checked yet), Contact verified (a representative confirmed the place’s phone or email), Documents checked (a supporting document was checked), Government verified (registration checked against official records) and Licensed professional (operating licence verified with the regulator).
Beside the level a place can hold attestations, shown as separate chips: Community vouched (enough people who know the place vouched for it), Registered business (a business registration was checked) and Domain verified (control of its web domain was confirmed). An attestation is not a level: a place can be Unverified and Community vouched at once. Unverified is not untrustworthy, just not yet checked.
How do I vouch for a place?
If you know a place personally — as a customer, neighbour or business partner — open its page and tap Vouch in the community verification panel. Vouches are public; once enough people vouch, the place holds the Community vouched attestation. You need to be signed in to vouch.
I run a place — how do I claim it?
Open your place’s page and tap Claim place. That takes you to Mukoko Verify (verify.mukoko.com), where you tell us your role and add evidence (registration, website, listing). Our team reviews every claim; once approved, you can manage the page and start moving up the verification levels.
A place is missing or has wrong information
Email us at [email protected] with the place name and what needs fixing, and we will update it in the knowledge graph. If you represent the place, claim it from its page to manage the details yourself.
How do I create an account?
Tap the user icon in the top-right toolbar and select “Join”. Sign-up is handled by our secure hosted sign-in and takes under a minute — you only need an email address.
How do I delete my account?
Email [email protected] with the subject “Delete my account” and we will process the request within 7 days.
Still need help?
Contact our support team at [email protected].